Tangles • Why can’t I message someone?

If you’re unable to start or continue a conversation, it’s usually due to privacy settings, safety rules, or membership and verification requirements.

Heads up: On Tangles, only verified users with an active membership can initiate new messages. Unverified or free-tier accounts may see profiles but can’t start chats.

Common reasons you can’t message

Not matched (if the user requires matches). Some members only accept messages from mutual matches.
You’re not verified. Photo/ID/phone verification is required to start chats.
Membership required. Starting new conversations is a paid feature; free users can’t initiate.
You’ve been blocked. If someone blocks you, messaging is disabled for both sides.
They’ve paused or limited messages. The other person may restrict who can contact them (e.g., “matches only”).
Age/location filters. You may fall outside of their selected preferences.
Daily message limit reached. You’ve hit your plan’s limit for first messages today.
Profile incomplete. Some features unlock only after you add photos/bio/basics.
Safety hold. Our systems may temporarily limit messaging for unusual activity.

What you can do

Complete verification in Settings → Verify.
Upgrade your plan in Settings → Membership to start new chats.
Finish your profile: add photos, bio, basics.
Send a like first; wait for a match if they only accept messages from matches.
Try again tomorrow if you’ve hit your message cap.
If you think there’s a mistake, contact support with screenshots.

Membership & Verification rules (how messaging works)

Initiating messages: Only verified users with an active membership can start a new conversation.
Replying: If a verified member messages you first, you can reply on any plan (unless your own settings restrict replies).
Unverified accounts: Can browse and like, but cannot initiate messages until verified.
Safety-first: Accounts with unresolved safety flags may be temporarily prevented from messaging.

Tip: Verifying your account and completing your profile often increases response rates.

Troubleshooting checklist

Open Settings → Verify and complete any pending steps (phone, photo, ID as applicable).
Check Settings → Membership to ensure your plan is active.
Confirm you haven’t reached your daily first-message limit.
Review your Privacy and Match preferences.
Make sure neither party is blocked (see How to block or report).
Refresh or sign out/in to clear a stale session.

Still stuck?

Send us details at support@tangles-llc.com:

Profile link/username you tried to message.
What you tapped/clicked and what you saw.
Screenshots of any error messages.

We never disclose if someone blocked you, but we’ll confirm whether your account is in good standing.